工程硕士介绍:发展历程 发展方向 深远意义 学位设置的目的 基本素质
工程硕士入学考试:报考指南 时间安排 报名条件 考试简介 GCT调剂报名
工程硕士报考:考试流程 报考三步曲 考试方式 考试全攻略 逻辑是什么考试
8.提出抱怨
遇到不满意的事情和对待需要投诉时,礼貌地说比较奏效。一般先要说Excuse me ,sorry,再提出你的投诉,这样显得很有教养和礼貌,你的问题才会得到更圆满的解决。
比如,在商店里,收款员找错了钱,你可以说:
Excuse me, I think you´ve given me the wrong change
或者 Sorry, I think this change is wrong. I gave you $20, not $10.
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在酒店里
房间的调温器坏了:
Excuse me, but there´s a problem with the heating in my room.
Sorry to bother you, but I think there´s something wrong with the air-conditioning.
失窃了:
I´m afraid I have to make a complaint. Some money has gone missing from my hotel room.
房间没有整理:
I´m afraid there´s a slight problem with my room - the bed hasn´t been made.